Melissa Winger is on a mission to transform healthcare by putting patients first. As a passionate advocate with nearly 30 years of experience navigating the medical system, she understands firsthand the challenges families face. At just 18, she became a mother to a son with severe disabilities, thrust into a system that too often fails its most vulnerable patients. In her book, Who Cares? The Real Patient Experience, she exposes the harsh realities of healthcare and the urgent need for reform. Today, as a Certified Healthcare Quality and Patient Experience Professional, she blends personal experience with expertise to push for change.